Refund and Returns Policy

Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your print must be in the exact condition to when you received it. Returnable products include:

Prints that have unexpected variations from the expected product such as a shift in colour accuracy or print quality.

Non-returnable items:

Commissions

To complete your return, we require a receipt or similar proof of purchase.

Please do not send your purchase back to the manufacturer (Printful).

There are certain situations where only partial refunds are granted (up to 15%):

A print that is damaged for reasons due to our error
Any item that is returned less than 30 days after delivery that doesn’t meet the prerequisites for a full refund

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will be applied to your original method of payment.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is processed.

Next contact your bank. There is often some processing time before a refund is completed.

If you’ve done all of this and you still have not received your refund, please contact us at caitlincreations123@gmail.com.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at caitlincreations123@gmail.com and we will provide details of where to return it to.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to 8 Bath Wood Close, Ormskirk, L40 7AF, United Kingdom.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.